Fire and Security Service Supervisor
A growing fire and security business is seeking an experienced Fire & Security Service Supervisor to support and lead its field engineering team in London. This is a hybrid role combining team leadership, technical expertise, and project coordination, offering an excellent opportunity for a proactive individual to make a real impact on service delivery and customer satisfaction. You will work closely with management while remaining hands-on, ensuring engineering tasks meet high-quality standards and safety regulations, and mentoring a small team of engineers.
Fire and Security Service Supervisor
Location: Central London
Salary: £40,000 – £55,000 (DOE) + benefits package
Industry: Fire & Security
Working Pattern: Full-time, Field-Based
Benefits – Fire and Security Service Supervisor
- £40,000 – £55,000 (DOE)
- Supportive and professional team environment
- Company pension scheme
- Opportunities for training and career development
- Employee referral and recognition schemes
- Social and engagement initiatives
Responsibilities – Fire and Security Service Supervisor
As Service Supervisor (Engineer), your responsibilities will include:
Leadership & Team Management
- Mentor and train team members, promoting ongoing professional development
- Assist with on boarding and induction of new staff to ensure competency and confidence
- Collaborate with management to implement strategies that improve team efficiency
- Participate in engineering tasks, troubleshooting complex fire and security systems
- Provide remote technical support to engineers to resolve issues quickly
- Monitor quality of work, documentation, and compliance with KPIs, contracts, and standards
- Conduct health and safety audits and enforce action plans to maintain a safe work environment
- Maintain accurate project documentation including service logs, inspection reports, and remedial work records
- Oversee inventory, equipment, and vehicle management for the field team
- Report progress, issues, and recommendations to management to improve service delivery
- Maintain and service electrical fire systems (e.g., alarms, extinguishers, suppression systems such as Ansul R102)
- Undertake electrical repairs and installations where necessary
- Monitor and record preventative maintenance schedules, noting defects and completing required actions
Requirements – Fire and Security Service Supervisor
- Previous experience in the fire and security industry, ideally servicing electrical fire systems
- Technical knowledge of systems such as Gent, Notifier Advanced, Kentec, or similar
- Experience or willingness to learn Ansul R102 suppression systems and fire extinguisher servicing
- Strong leadership, people management, and communication skills
- Ability to build positive client relationships and provide excellent customer service
- Familiarity with health & safety regulations, electrical standards, and contract compliance
- Full UK driving licence
- Physically able to work at heights (up to 3 metres) and lift up to 25kg
- Relevant qualifications (e.g., FIA, City & Guilds 2360 Part 1 & 2, IEE 18th Edition) are desirable but not essential if experience is strong
Why Join?
This is an exciting role for someone looking to combine technical expertise with team leadership in a supportive and inclusive environment. The company encourages applications from diverse backgrounds and offers opportunities for career development, recognition, and progression.
Apply Now!
If you’re an experienced engineer ready to take on a supervisory role and help lead a growing field team, we’d love to hear from you — even if your experience doesn’t match every requirement exactly.
Keywords to support your application:
Service Supervisor | Engineer | Fire & Security | Field Team Lead | Electrical Fire Systems | Ansul R102 | Fire Extinguishers | Field Engineering | Preventative Maintenance | London Field Role